Moscow Sheremetyevo International Airport (SVO)
Facilities and Services

(Moscow, Russian Federation)

While Moscow Sheremetyevo International Airport lists among the world's busiest, its facilities are not comparable with other high-traffic international airports. Passengers will find most basic needs are met, but extras aimed at improving the overall airport experience are limited.

ATMs and bureaux de change are on hand, while a small number of shopping and dining outlets are available. Business facilities are also available, which is convenient for business travellers.

Airport Information Desks

Tel: +7 95 232 6565 (Terminal 1), +7 95 956 4666 (Terminal 2)
Information points with English speaking staff can be found in the main halls of both terminals, while tourist information is available in Terminal 2.


Alternatively, you may find the telephone numbers listed below useful.

Flight Information - Terminal 1: +7 95 232 65 65, Terminal 2: +7 95 956 46 66
Local Police Department - Terminal 1: +7 95 578 22 55, Terminal 2: +7 95 578 57 46
Federal Security Service (FSS) - Terminal 1: +7 95 578 20 22, Terminal 2: +7 95 578 57 16
Special Boarder Control - Terminal 1: +7 95 578 92 16, Terminal 2: +7 95 578 26 31
Customs Service - Terminal 1: +7 95 578 21 37, Terminal 2: +7 95 578 21 20
Veterinary Control - Terminal 1: +7 95 578 62 44, Terminal 2: +7 95 578 76 53
Immigration Control - Terminal 1: +7 95 578 82 64
Duty Consul - Terminal 1: +7 95 961 38 71
Mothers and Children Room - Terminal 1: +7 95 578 35 78, Terminal 2: +7 95 578 82 55
Lost and Found Department - Terminal 1: +7 95 578 23 50, Terminal 2: +7 95 578 11 33
Airport Press Service - Terminal 1: +7 95 578 85 85, Terminal 2: +7 95 578 20 73
Cargo Information - Terminal 1: +7 95 578 36 41, Terminal 2: +7 95 258 66 14
VIP Service - Terminal 1: +7 95 737 60 81, Terminal 2: +7 95 956 46 40

Shops, Duty-Free and Retail Outlets

Book shops and pharmacies can be found in both terminals, as can duty-free outlets selling gifts, souvenirs and various luxury goods.

Bars, Cafés and Restaurants

Self-service, buffet-style restaurants are on hand in both terminals, offering a range of food and beverages. An Irish pub serving traditional Irish beer and food is also available.

Currency Exchange, Communications and Banking Facilities

ATMs and a bank are available in Terminal 2, while bureaux de change, post offices and telephones can be found in both terminals.

Business and Conference Facilities

A business centre located in Terminal 2 provides a range of facilities including telephones, fax machines and conference rooms. Fax and photocopying machines as well as international telephones provided by Aerosot are also on hand in the terminals.

Disabled Facilities

Facilities for passengers with special needs are limited and those with disabilities should inform their airline ahead of their arrival at the airport.

Other Facilities

Travel agencies, medical centres and lost and found counters are available in both terminals.